Stop Hiding the Free Option: Credit Reporting Agencies Told to Lift Their Game

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11/03/2014

11th March 2014  - With just one day to go until Australia’s credit reporting system changes, financial counsellors have called on Australia’s credit reporting agencies to do the right thing – stop hiding information about how to access a “free” credit report.

The introduction of comprehensive credit reporting tomorrow (12th March 2014) will affect almost every single Australian over the age of 18.

“Credit reporting agencies will soon have massive amounts of information about the credit habits of millions of individuals, including how many credit cards a person may have and whether they make their payments on time,” said Fiona Guthrie, Executive Director of Financial Counselling Australia.

“With this additional information, it will be more important than ever that Australians can access a free copy of their credit report,” said Ms Guthrie.  “More information means more chances for mistakes and disputes.”

“Accessing a free copy of your credit report will take up to 10 business days, but for many people, will be a better choice than paying  as much as $80 to get a report within one working day,” said Ms Guthrie.

However, a website check today revealed that the two largest credit reporting agencies in Australia - Veda and Dun & Bradstreet – prominently promote access to their fee-based credit reports, but make it much harder to find information about the free option.  

Under the new Credit Reporting  Privacy Code, credit reporting agencies must make sure that the free option is as available and easy to access as the fee-based service. 

“We look forward to the websites of both Veda and Dun & Bradstreet being updated tomorrow,” said Ms Guthrie.
Screen shots of the current websites, illustrating the problem are attached.

“Financial counsellors assist people in financial difficulty, providing information, support and advocacy,” said Ms Guthrie. “Our clients will not be able to afford the high fees charged by credit reporting agencies. For example, Veda charges $79.95, while Dun & Bradstreet charge $30.00 to access a credit report within one working day.”
 
 
Financial counsellors: community-based professionals providing information, support and advocacy for people in financial difficulty.
 
Anyone who is in financial difficulty can contact a free and independent financial counsellor on 1800 007 007 or visit www.debtselfhelp.org.au. 
 
 
 For further comment please contact:  Fiona Guthrie 0402 426 835

 
 
http://www.mycreditfile.com.au/personal/veda-alert.dot
Credit Report Monitor For Individuals - My Veda Alert | MyCreditFile.com.au - Mozilla FirefoxThis screen shot prominently promotes Veda Alert, the fee-paying option from Veda.  There is a small red button, much further down the webpage that says “Free – Find out more”.  (This is not shown in the screen shot, as a user would need to scroll much further. Many consumers would not see the free option and think that their only option was the $79.95 product.)

Dun & Bradstreet - https://www.checkyourcredit.com.au/Personal
 
Information about the “free” credit report is available if you read the text under the $30 option. We expect that many consumers will simply click the “order now” button.
 
Oval Callout: Free option is not highlighted separately. Personal Credit Alerts and Reports | D&B CheckYourCredit - Mozilla Firefox
140311-Stop-Hiding-the-Free-Option-Credit-Reporting-Agencies-Told-to-Lift-their-Game.pdf