National Voice for Financial Counselling

Financial Counselling Australia (FCA) is the peak body for financial counsellors in Australia.

People from all walks of life can find themselves with money problems. Financial counsellors are non-judgmental, qualified professionals who provide information, support and advocacy to people in financial difficulty. Working in community organisations, their services are free, independent and confidential.

"We're on your side."



Financial Counselling Australia is a member of the Consumers’ Federation of Australia.

Struggling to pay the mortgage or rent or juggling debts? . . .


Go to our consumer website: 

The site has an online assessment tool, over 50 Fact Sheets and letters you can use to write to creditors.


find a financial counsellor in your state or territory  . . .

A directory of telephone contacts and face-to-face services.

?learn more

Struggling to pay the mortgage or rent or juggling bills and debts? . . .


Ring 1800 007 007

You can talk to a free phone financial counsellor from anywhere in Australia by ringing 1800 007 007 (minimum opening hours are 9.30 am - 4.30 pm Monday to Friday).

You can find a free face-to-face financial counsellor on our interactive map here.

Our consumer website has a lot more information, including self-help letters -




media releases

Release of Consultation Paper - Everyone Needs a Savings Buffer

8th July 2016 - FCA has today released a consultation paper “Everyone Needs a Savings Buffer”. We put the paper together because of concerns that people experiencing financial hardship


Congratulations Betty Weule, AM

13th June 2016 - On behalf of the financial counselling sector, Financial Counselling Australia congratulates Betty Weule on receiving an honour in today’s Queens Birthday honours list. Bett


Bet365 Loses and ACCC wins - Online gambling companies cannot ignore Australia’s consumer protection laws

10th June 2016 - Financial Counselling Australia welcomes today’s Federal Court judgment that will see betting giant Bet365 pay a $2.75 million fine for engaging in misleading and deceptive cond


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