National Voice for Financial Counselling

Financial Counselling Australia (FCA) is the peak body for financial counsellors in Australia.

People from all walks of life can find themselves with money problems. Financial counsellors are non-judgmental, qualified professionals who provide information, support and advocacy to people in financial difficulty. Working in community organisations, their services are free, independent and confidential.

"We're on your side."



Financial Counselling Australia is a member of the Consumers’ Federation of Australia.

Find a financial counsellor in your state or territory  . . .

A directory of telephone contacts and face-to-face services.

learn more


Struggling to pay the mortgage or rent or juggling bills and debts? . . .


If you're having problems with debt, your starting point should be the National Debt Helpline.

The website has simple step-by-step guides explaining how to fix common debt problems.

If you need more help, call the National Debt Helpline on 1800 007 007 to talk to a free phone financial counsellor from anywhere in Australia
(minimum opening hours are 9.30am - 4.30pm Monday to Friday).

You can find a free face-to-face financial counsellor on our interactive map here.



FCA Conference - May 2018

More information, as it becomes available, will be on the conference website:


media releases

Major banks continue to lift their game on hardship policies for vulnerable clients; smaller banks lag; and there’s a lot of work ahead for telcos and debt collection companies

The financial counselling sector has today released its third annual Rank the Banks survey and it contains both bouquets and brickbats. Nearly 300 financial counsellors were surveyed for t


Commbank dumps junk – Consumer Credit Insurance (CCI) scandal must end now: Consumer groups

Junk insurance sold with credit cards and loans is on its deathbed, according to consumer groups (Consumer Action Law Centre, Financial Rights Legal Centre and Financial Counselling Australia). The co


FCA welcomes the creation of the new financial complaints body AFCA

Financial Counselling Australia welcomes the establishment of a new financial complaints watchdog that will provide a one-stop shop for complaints from consumers and small businesses about banks and o


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