An Australia
with fewer people
in financial hardship
Financial Counselling Australia (FCA) is the peak body for financial counsellors in Australia.
FCA is the national voice for the financial counselling profession in Australia. It is a not-for-profit organisation that:
- Provides resources and support for financial counsellors;
- Advocates for a fairer marketplace;
- Works to raise the profile of financial counsellors;
- Advocates to increase access to financial counselling; and
- Works to improve hardship processes for people in financial difficulty.
New principles aim to transform how organisations respond to financial hardship
A new set of nationally endorsed Principles of Good Hardship Practice has been released, setting a best-practice guide for how organisations should support people experiencing…
10 Principles of good hardship
These ten principles set out, what we believe is, best practise in the provision of hardship - clear communication, early help, and respectful, realistic solutions.…
Federal Court confirms record penalty against Optus, a clear warning to telco sector
Financial counsellors welcome today’s landmark decision by the Federal Court, which has endorsed a record $100 million penalty against Optus for unconscionable conduct. Financial Counselling Australia (FCA) says it…
Juggling bills and debts?
for free
financial
counselling
The website has step-by-step guides explaining how to fix common debt problems
Call the Helpline to speak to a financial counsellor
Help for Small Businesses
To find a financial counselling agency in your area
The NDH also offers a live chat function for individuals and small businesses around Australia. Just click on the chat bubble at the bottom right of the page to get started.
The FCA conference attracts a wide variety of high-profile and respected speakers, including Australian leaders, consumer advocates, politicians, regulators and industry representatives. We’re not afraid to try new things and have a reputation for a fast-moving and creative conference.
Financial Counselling at work