The FCA board, which meets at least six times per year, is made up of seven directors: four are elected from the financial counselling sector, while three external, skills-based directors are appointed by the board. All directors serve a three-year term, with a maximum of two continuous terms.
Directors from the financial counselling sector need to be accredited financial counsellors and are elected by the Representative Council. Any accredited financial counsellor can apply for a position on the board in an election. However, if a state or territory president is elected, they need to resign from that role.
Board members
Jocelyn Furlan
Acting Chair & Appointed Director
LLB, B.Com, FAICD
Jocelyn’s background is in financial services, with more than 25 years experience in superannuation. She holds law and commerce degrees and is a Fellow of the Australian Institute of Company Directors.
She has experience as a non-executive director of a number of superannuation funds and is the Independent Chairperson of the Customer Owned Banking Code Compliance Committee. She was the Chairperson and CEO of the Superannuation Complaints Tribunal from 2007 to 2015 and was the inaugural company secretary of VicSuper.
Jocelyn has been the Chair of the Board of Strathcona Girls Grammar School since 2017 and is a non-executive director of the Mother’s Day Classic Foundation.
In addition to her non-executive work, Jocelyn provides consulting services in superannuation, dispute resolution, excellence in member services, and financial services remediation.
Vicki Penner
Financial Counsellor Director
B. Applied Business (Management), Diploma in Community Services (Financial Counselling), Specialist Problem Gambling Skill Set, Certificate in Professional Supervision.
Vicki Penner is the Queensland Manager for The Salvation Army’s Moneycare Financial Counselling Program.
She has held various executive roles in the Financial Counsellors’ Association of Queensland, including Chair and National Representative for Financial Counselling Australia. With over 18 years experience in the community services sector, Vicki has spent nine years with the Gambling Help Service in Queensland, contributing to initiatives aimed at reducing gambling harm across Australia.
Prior to her career in community services, she worked as a recruitment consultant and managed the financial operations of a commercial construction business for 15 years.
Carly Baker
Financial Counsellor Director
Diploma in Community Service (Financial Counselling)
Carly came to financial counselling in 2011 and is a senior financial counsellor who has covered many specialities throughout her career.
She is currently working for Good Shepherd ANZ in the Financial Independence Hub. Carly was the Chairperson of Financial Counselling Victoria for three years and was a Board member before that. Carly has previously served as the Financial Counselling Victoria representative on the FCA Representative Council.
Delia Rickard
Appointed Director
BA, LLB
Delia has worked in the area of consumer protection for the last 30 years. She has held senior roles at both ASIC and the ACCC and was most recently the Deputy Chair of the Australian Competition and Consumer Commission from 2012 until early 2023. Throughout that time, she regularly worked with Financial Counselling Australia.
In 2011, Delia was awarded the Public Service medal for her work in consumer protection and financial services. She was also awarded the inaugural Law Council of Australia Consumer Rights award and the SOCAP lifetime achievement award.
Tim Barnett
Appointed Director
Tim has worked in five countries through his career (Barbados, UK, New Zealand, South Africa and Australia), serving and leading NGOs in the social change space and being elected as a local councillor (London) and Member of Parliament (NZ). Between 2017 and 2020 he led FinCap, a comparable entity to FCA, based in Wellington.
Between 2020 and 2024 Tim worked as Chief of Staff to Hon Selena Uibo in the Northern Territory Government, covering fourteen portfolios in that period. He is now Interim CEO of Injalak Arts Aboriginal Corporation, in the remote NT community of Gunbalanya.
He brings to the Board a love of strategy, risk and mitigation, and agencies making an impact. Plus all sorts of insights living in the heart of an Aboriginal community of 1,200 people.
Geoff Cornwall
Financial Counselling Director
Geoff has been a Financial Counsellor since 2013, working for Lifeline Macarthur, Wesley Mission, Uniting, Illawarra Legal Centre and currently with South Coast & Country Community Law. He is an accredited Trainer and Assessor for the Diploma of Financial Counselling and in 2020 he facilitated the FCA Intern Program in NSW and ACT.
He was previously a Director of FCAN including Treasurer, and Chair from 2022 to 2025. He has tertiary and post graduate qualifications in Surveying, Economics and Management; and has completed the Company Directors Diploma with the Australian Institute of Company Directors. He has also served as a Director on a State Owned Corporation Board for 8 years and on numerous management Committees in a volunteer capacity.
Carol Eapen
Financial Counselling Director