The FCA board, which meets at least six times per year, is made up of seven directors: four are elected from the financial counselling sector, while three external, skills-based directors are appointed by the board. All directors serve a three-year term, with a maximum of two continuous terms.
Directors from the financial counselling sector need to be accredited financial counsellors and are elected by the Representative Council. Any accredited financial counsellor can apply for a position on the board in an election. However, if a state or territory president is elected, they need to resign from that role.
Board members
Vicki Penner
Financial Counsellor Director
B. Applied Business (Management), Diploma in Community Services (Financial Counselling), Specialist Problem Gambling Skill Set, Certificate in Professional Supervision.
Vicki Penner is the Queensland Manager for The Salvation Army’s Moneycare financial counselling program.
She has held various executive roles in Financial Counsellors Association of Queensland (FCAQ), including Chair and National Representative for Financial Counselling Australia (FCA). With over 18 years of experience in the community services sector, Vicki has spent nine years with the Gambling Help Service in Queensland, actively contributing to initiatives aimed at reducing gambling harm across Australia. Prior to her career in community services, she worked as a Recruitment Consultant and managed the financial operations of a commercial construction business for 15 years.
Kylie Holford
Financial Counsellor Director
Diploma in Counselling, Diploma in Community Service (Financial Counselling), Certificate IV in Training and Assessing, Certificate in Gambling Counselling, Certificate in Professional Supervision, GAICD.
Kylie came to financial counselling in 2014 and has worked as a full-time financial counsellor since. Prior employment was within the Disability / Rehabilitation and Employment sector.
Kylie is a current board director of Financial Counsellors of NSW (FCAN) and has previously served as the FCAN State Representative on the Financial Counselling Representative Council.
Carly Baker
Financial Counsellor Director
Diploma in Community Service (Financial Counselling)
Carly came to financial counselling in 2011 and is a senior financial counsellor who has covered many different specialities of the work throughout her career.
She is currently working full-time for Good Shepherd ANZ in the Financial Independence Hub (FIH). Carly was the Chairperson of Financial Counselling Victoria (FCVic) for 3 years and a former Board member before that. Carly has previously served as FCVic Representative on the FCA Representative Council.
Jocelyn Furlan
Appointed director
LL.B, B. Com, Dip Fin Planning (Fdn) GAICD
Jocelyn Furlan is a lawyer and an accountant, with more than 25 years’ experience in the superannuation industry. She’s a director of a number of organisations including First State Super, and is Chair of Strathcona Baptist Girls Grammar School and Independent Chair of the Customer Owned Banking Code Compliance Committee. She is a graduate member of the Australian Institute of Company Directors. Previous roles include chair of the Superannuation Complaints Tribunal, executive manager corporate of the Victorian Superannuation Board and its predecessor the State Superannuation Board, and company secretary of VicSuper.
Delia Rickard
Appointed director
BA/LLB
Delia has worked in the area of consumer protection for the last 30 years. She has held senior roles at both ASIC and the ACCC and was most recently the Deput Chair of the Australian Competition and Consumer Commission from 2012 until early 2023. Throughout that time she has regularly worked with Financial Counselling Australia.
In 2011 Delia was awarded the Public Service medal for her work in consumer protection and financial services. She was also awarded the inaugural Law Council of Australia Consumer Rights award and the SOCAP lifetime achievement award.